Managed Hosting Comparison: Fusion for Sitecore

Dataweavers Managed Hosting Digital Project Team Managed Service Provider Platform Engineering Team

Managed Hosting
Digital Project Team
Managed Service Provider
Platform Engineering Team

Tech

Platform-as-a-Service

Multi-region, tuned for Sitecore, dynamically scalable, cost optimized PaaS.
Mixed IaaS and PaaS.
Either IaaS or PaaS.

Either IaaS or PaaS.

Dynamically scalable, PaaS.

Front-end-as-a-Service

Available with Dataweavers Arc.
3rd party SaaS, additional cost.
3rd party SaaS, additional cost.
3rd party SaaS, additional cost.
3rd party SaaS, additional cost.

Solr Search-as-a-Service

Globally scaled AKS hosted Solr Search integrated into Sitecore.
3rd party SaaS, additional cost.
3rd party SaaS, additional cost.
3rd party SaaS, additional cost.
3rd party SaaS, additional cost.

Productized for Sitecore

Every component in platform has been specifically optimized for running Sitecore well.
Only infrastructure.
Project only.
Custom built.
Horizontal services.

DevOps Pipelines

Fully optimized CI/CD with zero downtime tuned for Sitecore, productized and maintained.
Customer to build own or basic option at additional cost, no SLA, no maintenance.
App only, no SLA, no maintenance.
Additional cost, no SLA.
Generic implementation.

Deployment Orchestration

Caters for headless and non-headless synchronized deployments.
Components deployed separately.
Components deployed separately.
Components deployed separately.
Components deployed separately.

Standard Extensions | eg. SAST, DAST

Codified best practice for secure release productized and maintained, customer SAST tools wired in at request.
Customer to build and own, additional cost, no SLA, no maintenance.
Customer to build and own, additional cost, no SLA, no maintenance.
Additional cost, no SLA, no maintencance.
Not Sitecore tuned.

SLA'd Ecosystem | Availability + Cost + Performance

Code deployment application to infrastructure to end user experience, SLA'd.
Only infrastructure uptime SLA.
No monitoring or management.
Infrastructure and app SLA, not end user experience.
SLA excludes end user experience.

Tuned Sitecore Caching

Highly optimized, finely tuned for Sitecore and ongoing maintenance.
Guidance provided, client to build.
Once off.
Ad hoc.
Not Sitecore specific.

App & Infra Optimization

App, Infrastructure, DevOps is optimized and maintained for performance, SLA.

Only infrastructure, no SLA.

App only, once off, no SLA.
Not Sitecore specific, no SLA.
Not Sitecore specific.

Your Azure Tenant

For compliance, your tenant. Option for Dataweavers to host if required, direct Azure costs no margin.
Vendor tenant only, margin applied and overages.
Your tenant only.
Your tenant only.
Your tenant only.

Compliance | ISO27001, SOC2, HIPPA

Compliance across app, infrastructure, security and operations layers.
Infrastructure only.
App not infrastructure, not maintained.
Additional cost to get compliance.
Limited scenarios.

Maintained On Mainstream Support

Upgraded to the latest upfront, maintained in mainstream support for contract term.
Customer responsibility.
Not included, additional cost.
Not included, additional cost.
Project team responsibility.

BoT, DDoS, WAF and Security Incident Response

Full coverage and incident response, tune to Sitecore unique quirks.
Limited response and responsibility.
Left to customer.
Not tuned for Sitecore.
Not tuned for Sitecore.

Sitecore Version Upgrades

Low cost, part automated, repeatable, no downtime. 
Customer responsibility with downtime. 
No automation, additional cost with downtime. 
No automation, additional cost with downtime. 
Project team responsibility with downtime.

Infrastructure Provisioning and Scaling

Fully automated, hands off, optimized for Sitecore, productized improvements.
Static templates.
Left to customer infrastructure team, one-off custom.
One-off custom, not tuned for Sitecore. 
Limited Sitecore optimization.

Security

Specific alert criteria, tuned for Sitecore, general and Sitecore specific rules.
For generic rules only.
Left to customer security team.
Generic security automation.
Generic security automation.

Disaster Recovery Automation

Leading RPO and RTO, active-active, fully automated failover.
Manual intervention, active-passive, medium RTO.
Left to customer infrastructure team, one-off custom, high RTO.
Manual intervention, active-passive, medium RTO.
Manual intervention, active-passive, medium RTO.

Specialist SRE Team

Deep troubleshooting capability, Devs & Infrastructure with Sitecore skills.
Sitecore knowledge but not developer knowledge.
Left to customer.
Not dedicated to Sitecore knowledge.
General capability, no Sitecore knowledge.

Time to Value

Fast time-to-value due to productized implementation with automation.
At least two projects, takes months.
Delays due to lack of DevOps and Infrastructure.
Delays due to lack of automation in infrastructure and upgrade process.
Left to customer.

Team Structure

One team - Infrastructure, DevOps, Security, App, Sitecore Vendor Support all managed by Dataweavers.

5 teams
Vendor (2): Infrastructure, Security
Customer (2): DevOps, App
Sitecore (1): Support

3-5 teams
Customer (2): Infrastructure, Security
Vendor (2): DevOps, App
Sitecore (1): Support
2-5 teams
Platform (2): Infrastructure, Security
Solution (2): DevOps, App
Sitecore (1): Support
3 teams
Platform (2): Infrastructure & DevOps
Solution (1): App
Sitecore (1): Support

Hybrid SaaS and Traditional

One contract. Allowing SaaS and PaaS features side-by-side enabling iterative journey.
Separate support contract and solution for headless and SaaS.
Separate contract and solution.
Separate contract and solution.
Separate platform and solution.

Sitecore Upgrades

Useful links

asia pacific

3/173 Moray Street
New Farm
Queensland, 4005
Australia

united kingdom

49 Greek Street
London, W1D 4EG
United Kingdom

united states

135 W 50TH ST
Suite 200
New York, NY 10020
USA