For London & Partners (L&P), delivering exceptional digital experiences is central to their mission of promoting London as a world-leading destination. With a global audience relying on their platforms 24/7, ensuring reliability and security was more than an operational goal—it is a promise to their customers. By 2020, L&P had taken significant steps to improve their organizational digital infrastructure, but new challenges emerged that could potentially hinder their ability to deliver the seamless experiences they aspired to provide.
The Challenge
Complex Systems Management: With a robust Sitecore environment supported by Solr and SQL PaaS, L&P’s small but skilled development team, including certified developers, front-end experts, and QA staff, embraced the opportunity to address gaps in support. This proactive approach allowed them to explore innovative ways to optimize their infrastructure.
Operational Strain: Delivering 24/7 uptime to a global audience underscored L&P’s dedication to customer satisfaction. The team’s commitment to ensuring seamless access, even during holidays, highlighted their resilience and drive to find a scalable solution.
DDoS Threats: The presence of DDoS threats became a chance for L&P to prioritize enhanced security measures, safeguarding their platforms for long-term reliability and customer trust.
Sitecore Upgrade Needs: Recognizing the potential of their Sitecore platform, L&P saw the upcoming upgrade as an opportunity to elevate functionality and improve performance, ensuring their systems remained cutting-edge and aligned with customer needs.
At a pivotal moment, an email from Dataweavers landed in the inbox of L&P’s digital lead. Initially skeptical—"This seems too good to be true"—they were intrigued by the unique offering. Dataweavers promised not only robust automation, management and support but also a seamless Sitecore upgrade as part of their standard service.
The timing was serendipitous. The partnership with Dataweavers allowed L&P to consolidate efforts, secure their platforms, and scale for the future. Within weeks of onboarding, Dataweavers was able to prove its value by mitigating DDoS risks before the full migration.
The Outcome
With Dataweavers, L&P could shift their focus back to what mattered most—creating exceptional customer experiences. Infrastructure worries became a thing of the past, and their developers could concentrate on innovation and engagement.
- Seamless Operations: Customers enjoy uninterrupted access to L&P’s platforms, even during high-traffic campaigns.
- Proactive Security: DDoS mitigation ensures peace of mind for both L&P and their users.
- Enhanced Scalability: Dataweavers’ solution allows L&P to scale effortlessly to meet customer demands.
- Continuous Improvement: A recently completed second Sitecore upgrade was executed smoothly, a testament our growing partnership.
London & Partners' collaboration with Dataweavers has proven transformative, enabling the organization to prioritize delivering exceptional digital experiences to their global audience. By streamlining their Sitecore Digital Experience Platform, addressing security challenges, and removing infrastructure management burdens, L&P can focus on new opportunities to focus on innovation and high-value tasks. The partnership has not only enhanced operational efficiency but also ensured 24/7 reliability and peace of mind for both the team and their customers.
